Leave a Which? Trusted Trader Review Now
I am proud to announce that as of August 2017, Uniglaze Windows Ltd have been endorsed by the WHICH? trusted trader scheme.
As you are probably aware, the WHICH? consumer champions organisation has been operating in the UK for decades.
They’re the largest consumer association in the UK, and highly respected for serving the public by thoroughly testing products and services.
They also highlight inferior products or services, provide education on consumer rights and offer independent advice.
Achieving their endorsement wasn’t an easy process but then, if it was, many other home improvement companies would get approval and it would be meaningless.
Only by providing consistently high standards of service to our customers will we keep our endorsement.
It’s a prestigious accolade and we’re very pleased!
Remember: the WHICH? trusted trader scheme operates to help consumers find reputable trades people, and for this reason we are bound by their terms and obligated to serve the public interest with full disclosure and transparency in our operations.
Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 0115 944 0114, or write to us at Uniglaze Windows Ltd, 7 Station Road, Ilkeston, Derbyshire, DE7 5LD, or email us using [email protected] and we will aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
Testimonials
You can read the Which? Trusted Trader reviews here.
You can also write a Which? review here.
I’ve also pasted the reviews into this page if you don’t want to have to open a new link to their website:
Absolutely delighted with my new windows and doors. I would highly recommend unglazed. They offer a first-class, professional and friendly service from start to finish and go the extra mile to accommodate what you need. They even arranged to rehang my curtains! The products are good quality and good value for money.
Reviewed on 09/10/2021
We initially asked Uniglaze for a quote for replacement windows and a Composite front door on personal recommendation by a close friend. We were not disappointed in any way; from beginning to end a seamless competent service. John listened to what we wanted from our windows, offering simple solutions, for example to access for cleaning. There was a huge range of composite doors available to choose from too. The fitters arrived spot on time on the two days taken to complete the job, everything is perfect, we’re delighted with the work, and they cleared up everything and took away the old door and windows, we have nothing to do except enjoy. Thankyou, highly recommended.
Reviewed on 11/06/2021
I would have no hesitation in recommending Uniglaze. John, the owner of the company in all my communications with him was courteous, knowledgeable and none pushy. I had obtained other quotes within the locality and this one was very competitive. All queries were answered promptly and the work carried out when agreed. Similarly, the two fitters were polite and carried out the installation with the minimum of fuss and mess. I am absolutely delighted with both the windows and doors. There was no need for any decoration afterwards. Just to mention that there is a 10 year guarantee.
Reviewed on 07/06/2021
On deciding to have Uniglaze to replace all our windows & a back door; in relation to the Excellent Quote, it was the best ever decision we made. From the start, the two guy’s who did the work arrived on time on both days and were so professional; very polite, so helpful to our needs, always cleaning up as they went along. The workmanship was excellent in installing all the windows & door; it went so smoothly and we felt so comfortable while they were here. I can totally understand how this very good company has been trading since 1986 I would have no hesitation in using Uniglaze again for anything. The windows & door looks great & we have had lots of comments from the neighbours saying how lovely they look. Congratulations to Uniglaze for all your excellent work. Kind regards, Mr & Mrs Tipping
Reviewed on 13/05/2021
The staff at Uniglaze Windows Ltd kept me up to date on the progress of my new front door. They were all very polite and informative. I was given a time and date for installation. The team arrived on time and carried out the work to a high standard within the timeframe given. I’m thrilled with the result and would like to say thank you to everybody involved.
Reviewed on 21/12/2020
Had replacement windows and doors installed. The work was completed on the date specified and everything was done to a high standard. The quality of the doors and windows supplied are of a really high quality and we are extremely happy with the work. All in all an excellent job. Have used this company previously and they are always great
Reviewed on 17/12/2020
We have had complete honesty from John as to what he could do for us to get what we actually wanted and the timescale to be taken. We decided to go with the company and we were given a price that we considered very reasonable. We had a little wait but we were prepared for that. On the day of the fitting the guys arrived and got to work immediately. They were friendly but also very professional. The job was completed to our satisfaction and they cleaned up after themselves and left the premises very clean and tidy. We were really pleased with the outcome and would have hesitation in using this company again or recommending them to friends and family.
Reviewed on 28/09/2020
We had the pleasure of dealing with Uniglaze in replacement of all doors & windows to our bungalow. The French Doors and our main door were fitted as phase one in February, and the remaining windows were fitted and completed today. In both cases the price and quality have been extremely competitive, communication has been first class and fitting carried out on time to a very high standard. The 2 x fitters are very experienced, thorough in every detail, and such helpful & cooperative guys – a pleasure to have in our home -what a great team!! Would have absolutely no hesitation in recommending Uniglaze to others as an excellent company with the highest standards. What a great job – the transformation to our property is amazing.
Reviewed on 29/06/2020
Small family firm who “cared” and who worked really hard and with total professionalism. Can recommend 100%
Reviewed on 19/12/2019
I had a new composite door fitted today, and John has been so helpful throughout, the door is well fitted and good quality and a very reasonable price they also left everywhere very tidy!
Reviewed on 25/11/2019
This is the first time I have used Uniglaze and I would definitely use them again. John, who came to measure up was so helpful but didn’t push like a lot of salesmen. Whenever he said he would phone or visit he did and was always reliable and on time. The two workmen who did the installation were really good and friendly. They have made a lovely job of it and were clean and tidy. Everyone, including us, love the door and window.
Reviewed on 14/11/2019
We had our new composite door fitted by Uniglaze limited. John was very thorough and helpful throughout the consultation process and at no time did we feel pressured or under obligation. There’s so many slippery window and door salespeople it was great to use a well established family business. Installation was extremely neat and tidy and everything fully cleaned, hovered and tidied. Looking forward to having the team back for the rest of the house
Reviewed on 06/11/2019
Uniglaze are a brilliant choice they have a simple price structure and are a no hassle company. The work is of a brilliant standard and carried out by a family firm who pride themselves on a providing an excellent product and fitting service. They do not contract the work out it is all done by family members who take a pride in their workmanship. They are professional and polite at all times and take a pride in the work that they do. I have recommended them to family and friends who have also had nothing but praise for this firm. I have had windows and doors on two properties from Uniglaze and both times the work was completed on time to the price agreed. An excellent choice.
Reviewed on 17/10/2019
Uniglaze are a brilliant choice they have a simple price structure and are a no hassle company. The work is of a brilliant standard and carried out by a family firm who pride themselves on a providing an excellent product and fitting service. They do not contract the work out it is all done by family members who take a pride in their workmanship. They are professional and polite at all times and take a pride in the work that they do. I have recommended them to family and friends who have also had nothing but praise for this firm. I have had windows and doors on two properties from Uniglaze and both times the work was completed on time to the price agreed. An excellent choice.
Reviewed on 17/10/2019
Responded very quickly to initial enquiry, absolutely no hard selling. Very courteous fitters, left the area spotless. The door appears to be perfect, but nice to know they have a shop in town as an extra option if any problems do occur.
Reviewed on 11/10/2019
Fitting new porch and replacing existing windows. John, thank you to yourself and your team for a job well done. A few hiccups along the way but all sorted out quickly and professionally and in good spirit. Tom & Zac did a sterling job (Important fact: Tom takes 1 sugar, Zac takes none!!) Already had favourable comments and well pleased. Would not hesitate to recommend.
Reviewed on 26/05/2019
From start to finish, this was a professional job. Excellent and friendly survey, great price, brilliant windows and doors, and very caring, skilled, and friendly fixers. Can’t recommend them enough.
Reviewed on 11/04/2019
Friendly excellent service. The price quoted was what was paid. Friendly, experienced, professional staff. Easy to contact office, very friendly, would not hesitate to recommend.
Reviewed on 18/03/2019
Had 2 doors and 10 windows and 6 replacement units all fitted to the highest standard. Competitive price and excellent service, nothing was too much trouble, even put a blind back up for us. Tom and Zac worked quietly, and cleaned up after each days work. Communication was good throughout. Would use them again and recommend.
Reviewd on 07/03/2019
A very efficient job of replacing three lounge windows. Very courteous, clean & tidy & even offered to help with moving back my furniture. Would have no problem recommending Uniglaze.
Reviewed on 07/03/2019
A replacement front door. Arrived on time, were pleasant, did an excellent job. Very pleased with it. Even vacuumed up after. Would not hesitate to recommend, saying that, I already have.
Reviewed on 26/02/2019
This is our 4th job with this company. They are neat, friendly professional workers. The doors and windows are excellent quality. Would highly recommend.
Reviewed on 22/02/2019
We have just had our glazed units replaced by Uniglaze Windows Ltd and we are more than happy with the speedy service and quality provided by John and his team. From the day John came to our home to measure up and give his advice onto which units we had to choose from, we were in no doubt that we had chosen a family run company that relied on it’s reputation. John was honest and informative and not once did he apply any hard sell or pressure to buy. When the units were ready after a very short… read more
Reviewed on 10/02/2019
I have just moved house and Uniglaze did the windows and doors at the old address and they also did my Mothers house and my Father in-laws house and the quality and service every time has been excellent, and the fitters friendly, efficient and do everything as planned and as for the question would I recommend them, definitely.
Reviewed on 06/02/2019
2 bay window, 2 smaller ones finished on time. Left the job clean and tidy. Very polite and thoughtful. So good we gave them a bottle of wine each.
Reviewed on 17/10/2018
I would recommend Uniglaze. Brilliant team, quick and efficient. No mess. Great value for money. Steven, Nottinghamshire
Reviewed on 10/09/2018
Just had a composite door fitted by Uniglaze. Very efficient company from start to finish. No high pressure selling and the finished article cannot be faulted. Will definitely use this company again.
Reviewed on 29/08/2018
New front door, looks really good, fitted in a couple of hours, very pleased with the results. Would recommend.
Reviewed on 25/08/2018
Excellent, friendly service, will use again.
– Reviewed on 15/06/2018
Most satisfactory. Would recommend understatedly.
– Reviewed on 26/05/2018
Uniglaze arrived on time everyday. They worked hard, communicated well tidied up beautifully. Where they took down curtains and blinds they replaced them. They were superb workmen and did a quality job.
– Reviewed on 14/05/2018
Excellent job. Professional in everyway. Many thanks.
– Reviewed on 30/04/2018
I have used this company for various jobs over the last 10+years and have always been very pleased with their polite, professional, and punctual work attitude.
– Reviewed on 18/04/2018
This is the second time we have used this company. Very professional from enquiry through to installation. Work completed to a very high standard, old door removed and everything was left clean. I would highly recommend.
– Reviewed on 28/03/2018
From start to finish a very professional service. Friendly, helpful workmen. Cleaned up after themselves, taking away rubbish. Have got lovely new windows at a fair price. Great job. Very happy customer!
– Reviewed on 05/03/2018
Very professional job finished in two days. The staff left the job very clean and tidy. Very recommendable.
– Reviewed on 24/02/2018
Turned up on time. They were friendly and professional. Excellent job. Very pleased with door. Would highly recommend.
– Reviewed on 26/01/2018
From fast home visit to final completion, no problems. Clean, tidy & professional.
– Reviewed on 25/01/2018
First contact with Uniglaze was in their showroom. The service was excellent and arrangements were made for a discussion, price and quality of materials for the jobs surveyor arrived on time. I had two separate jobs carried out, one in August, one in October, both were completed on schedule with terrific customer service. All areas were swept clean and the service was exemplary.
– Reviewed on 07/10/2017
I have used this firm before and have always been satisfied.
– Reviewed on 06/09/2017
Replacement kitchen window fitted. This is the second job I’ve had done with Uniglaze, the first was a replacement front door and side panels. Both jobs have been completed on time, to the agreed quote and to a very high standard of workmanship.
– Reviewed on 06/09/2017
They arrived on time and what I thought would take them about 5 hours, they completed in half the time, to a very high standard.
– Reviewed on 16/08/2017
They replaced several glazed units in the house and conservatory. All the house windows and doors were originally fitted by them 25 years ago. I was impressed with them then and still am. Their workmanship, professionalism, efficiency and dedication is second to none.
– Reviewed on 30/05/2017
All new windows and doors. We picked uniglaze as they are local to us after having a few other quotes John and his team were thoroughly professional at all times, I won’t hesitate to recommend his services.
– Reviewed on 28/04/2017
We had a number of windows fitted and an external door into the garage. We are very pleased with the work. They turned up on time worked very hard and cleaned up at the end of each day.
– Reviewed on 12/04/2017
We had new triple glazed French windows installed. Quotations were provided quickly and the job explained clearly. The work was carried out promptly and professionally. We are very pleased with the new doors.
– Reviewed on 06/04/2017
These reviews originally appeared on the Uniglaze Windows Which? Trusted Trader webpage.