I am proud to announce that as of August 2017, Uniglaze Windows Ltd have been endorsed by the WHICH? trusted trader scheme.
As you are probably aware, the WHICH? consumer champions organisation has been operating in the UK for decades.
They’re the largest consumer association in the UK, and highly respected for serving the public by thoroughly testing products and services.
They also highlight inferior products or services, provide education on consumer rights and offer independent advice.
Achieving their endorsement wasn’t an easy process but then, if it was, many other home improvement companies would get approval and it would be meaningless.
Only by providing consistently high standards of service to our customers will we keep our endorsement.
It’s a prestigious accolade and we’re very pleased!
Remember: the WHICH? trusted trader scheme operates to help consumers find reputable trades people, and for this reason we are bound by their terms and obligated to serve the public interest with full disclosure and transparency in our operations.
Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 0115 944 0114, or write to us at Uniglaze Windows Ltd, 7 Station Road, Ilkeston, Derbyshire, DE7 5LD, or email us using [email protected] and we will aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
Testimonials
You can read the Which? Trusted Trader reviews here.
You can also write a Which? review here.
I’ve also pasted the reviews into this page if you don’t want to have to open a new link to their website:
Friendly excellent service. The price quoted was what was paid. Friendly, experienced, professional staff. Easy to contact office, very friendly, would not hesitate to recommend.
Reviewed on 18/03/2019
Had 2 doors and 10 windows and 6 replacement units all fitted to the highest standard. Competitive price and excellent service, nothing was too much trouble, even put a blind back up for us. Tom and Zac worked quietly, and cleaned up after each days work. Communication was good throughout. Would use them again and recommend.
Reviewd on 07/03/2019
A very efficient job of replacing three lounge windows. Very courteous, clean & tidy & even offered to help with moving back my furniture. Would have no problem recommending Uniglaze.
Reviewed on 07/03/2019
A replacement front door. Arrived on time, were pleasant, did an excellent job. Very pleased with it. Even vacuumed up after. Would not hesitate to recommend, saying that, I already have.
Reviewed on 26/02/2019
This is our 4th job with this company. They are neat, friendly professional workers. The doors and windows are excellent quality. Would highly recommend.
Reviewed on 22/02/2019
We have just had our glazed units replaced by Uniglaze Windows Ltd and we are more than happy with the speedy service and quality provided by John and his team. From the day John came to our home to measure up and give his advice onto which units we had to choose from, we were in no doubt that we had chosen a family run company that relied on it’s reputation. John was honest and informative and not once did he apply any hard sell or pressure to buy. When the units were ready after a very short… read more
Reviewed on 10/02/2019
I have just moved house and Uniglaze did the windows and doors at the old address and they also did my Mothers house and my Father in-laws house and the quality and service every time has been excellent, and the fitters friendly, efficient and do everything as planned and as for the question would I recommend them, definitely.
Reviewed on 06/02/2019
2 bay window, 2 smaller ones finished on time. Left the job clean and tidy. Very polite and thoughtful. So good we gave them a bottle of wine each.
Reviewed on 17/10/2018
I would recommend Uniglaze. Brilliant team, quick and efficient. No mess. Great value for money. Steven, Nottinghamshire
Reviewed on 10/09/2018
Just had a composite door fitted by Uniglaze. Very efficient company from start to finish. No high pressure selling and the finished article cannot be faulted. Will definitely use this company again.
Reviewed on 29/08/2018
New front door, looks really good, fitted in a couple of hours, very pleased with the results. Would recommend.
Reviewed on 25/08/2018
Excellent, friendly service, will use again.
– Reviewed on 15/06/2018
Most satisfactory. Would recommend understatedly.
– Reviewed on 26/05/2018
Uniglaze arrived on time everyday. They worked hard, communicated well tidied up beautifully. Where they took down curtains and blinds they replaced them. They were superb workmen and did a quality job.
– Reviewed on 14/05/2018
Excellent job. Professional in everyway. Many thanks.
– Reviewed on 30/04/2018
I have used this company for various jobs over the last 10+years and have always been very pleased with their polite, professional, and punctual work attitude.
– Reviewed on 18/04/2018
This is the second time we have used this company. Very professional from enquiry through to installation. Work completed to a very high standard, old door removed and everything was left clean. I would highly recommend.
– Reviewed on 28/03/2018
From start to finish a very professional service. Friendly, helpful workmen. Cleaned up after themselves, taking away rubbish. Have got lovely new windows at a fair price. Great job. Very happy customer!
– Reviewed on 05/03/2018
Very professional job finished in two days. The staff left the job very clean and tidy. Very recommendable.
– Reviewed on 24/02/2018
Turned up on time. They were friendly and professional. Excellent job. Very pleased with door. Would highly recommend.
– Reviewed on 26/01/2018
From fast home visit to final completion, no problems. Clean, tidy & professional.
– Reviewed on 25/01/2018
First contact with Uniglaze was in their showroom. The service was excellent and arrangements were made for a discussion, price and quality of materials for the jobs surveyor arrived on time. I had two separate jobs carried out, one in August, one in October, both were completed on schedule with terrific customer service. All areas were swept clean and the service was exemplary.
– Reviewed on 07/10/2017
I have used this firm before and have always been satisfied.
– Reviewed on 06/09/2017
Replacement kitchen window fitted. This is the second job I’ve had done with Uniglaze, the first was a replacement front door and side panels. Both jobs have been completed on time, to the agreed quote and to a very high standard of workmanship.
– Reviewed on 06/09/2017
They arrived on time and what I thought would take them about 5 hours, they completed in half the time, to a very high standard.
– Reviewed on 16/08/2017
They replaced several glazed units in the house and conservatory. All the house windows and doors were originally fitted by them 25 years ago. I was impressed with them then and still am. Their workmanship, professionalism, efficiency and dedication is second to none.
– Reviewed on 30/05/2017
All new windows and doors. We picked uniglaze as they are local to us after having a few other quotes John and his team were thoroughly professional at all times, I won’t hesitate to recommend his services.
– Reviewed on 28/04/2017
We had a number of windows fitted and an external door into the garage. We are very pleased with the work. They turned up on time worked very hard and cleaned up at the end of each day.
– Reviewed on 12/04/2017
We had new triple glazed French windows installed. Quotations were provided quickly and the job explained clearly. The work was carried out promptly and professionally. We are very pleased with the new doors.
– Reviewed on 06/04/2017
These reviews originally appeared on the Uniglaze Windows Which? Trusted Trader webpage.